Are you looking for a course tailored for employees and managers involved in passenger interactions, registration procedures, and boarding?
The Passenger Ground Services course provides essential knowledge on airline and airport operations, check-in and boarding procedures, regulatory requirements, and the use of computer reservations and departure control systems. Trainees will also learn about ensuring safe and secure passenger and baggage transport, as well as the latest technological innovations in passenger services, equipping them to add value to their current or future employers.
The Passenger Ground Services course is designed for employees and managers whose duties include dealing with passengers, registration procedures, and boarding.
Upon completing this course, the trainee will get knowledge necessary to:
• Recognize how airlines and airports operate in relation to the provision of passenger services
• Understand how passenger and baggage check-in and boarding procedures work, including how to deal with passengers with special needs
• Interpret the respective regulatory requirements related to passenger and baggage transport
• Identify how computer reservations and departure control systems operate
• Ensure safe and secure passenger and baggage transport
• Understand how the latest technological innovations in passenger services
• Add value to existing and future employers looking to hire and retain knowledgeable and high-performing personnel
1. Airline passenger service staff
2. Ground Handling Agents’ passenger services staff
3. Airport operators’ staff providing passenger services
4. Civil Aviation Authorities’ staff providing passenger services
5. Anyone wishing to start a career as a Passenger Service Agent
Price: € 1700 (VAT excl.)
(IATA Training Kit is included in the price.)
